Register & Payment

Like our programs, our registration and payment processes are customized for our different kinds of WorldStrides travelers. These distinctions include group or individual travelers, domestic and international travelers, different age groups and different subject areas, such as performing. Below, you’ll find some commonly asked questions for each of our travel divisions. Please review your program materials for the most up to date registration deadlines, cancellation policies, payment information, and refund programs.

General

What are your refund programs, and how can travelers sign up for one?

Depending on your particular program, WorldStrides offers one of two optional refund protection programs to protect your investment should you have to cancel for any reason. For domestic and science-based programs (unless stated otherwise in your registration materials), we offer the Full Refund Program (FRP). Under this optional program, you are refunded all money paid to WorldStrides minus the program fee and other nonrefundable fees (initial deposit) should you have to cancel at any time prior to departure for any reason. You can sign up for the Full Refund Program at the time of registration or within 45 days from the time of registration by calling WorldStrides Customer Service at 800-468-5899. The fee for the Full Refund Program is in addition to your trip price and varies based on the amount of your trip. Full terms and conditions can be found here. For our international and language immersion programs (unless otherwise stated in your registration materials), we offer a Cancellation Protection Plus (CPP) plan. With this plan, if you cancel beyond the seven-day grace period, the CPP protects your payments and provides a refund less the CPP fee and other non-refundable fees if you, the Program Leader, school, or school administration need to cancel at any time prior to departure for any reason. Enrollment in this optional program can be completed during the registration process, for an additional fee of $25 per trip day. Full terms and conditions can be found here.

Is there an monthly payment plan available?

Our domestic, high school international, and international performing programs offer a convenient EZ Pay option. If you opt not to pay for your trip in full, you will be placed on a monthly payment plan. With this plan, payments are spread out across the months leading up to your trip, with the final balance due, in most cases, 75 days prior to travel. A $6 handling fee applies for each monthly installment payment, unless you elect to use EZPay. The monthly payment information is contained in the trip letter, which was included in the invitation package that was sent home with the student. EZPay, our most popular payment option, automatically deducts each payment from an account you authorize us to use. The monthly handling fees are eliminated and you never have to worry about the possibility of incurring a late fee. You can elect EZPay at time of registration or you can switch to this option by calling WorldStrides Customer Service at 800-468-5899.

What methods of payment are accepted at time of registration?

You can register for your trip using one of the following methods: electronic check, debit card, or credit card. You can choose to pay in full or to select a monthly payment plan, where payments are spread out in monthly installments. When choosing a monthly payment plan option, we strongly recommend you take advantage of EZPay, our automated payment option that automatically deducts your monthly payments from the account or debit card you provide. EZPay saves you time and money and is the most popular option among our parents. Click here to learn more about EZPay and how it works. You can make a payment online at any time through our payment page by calling Customer Service at 800-468-5899. You can also make payments by mail.

Will I be charged a late fee if I miss a payment?

Yes. Payment is needed by the date indicated on your monthly invoice. A $15 late fee will be assessed for each payment submitted after the date indicated on the invoice. You can avoid the hassle of manually making monthly payments, and possibly incurring late fees, by signing up for EZPay, our automated payment plan. This easy-to-use plan automatically deducts payments from your authorized account, saving you time and eliminating all processing fees and possible late fee penalties. You can switch to EZPay at any time by calling WorldStrides Customer Service at 1-800-468-5899.

How is the initial deposit protected?

WorldStrides is backed by the financial strength of The Carlyle Group, Charlesbank Capital Partners, and Silverhawk Capital Partners. In addition, through our membership in USTOA's Traveler Assistance Program, all deposits up to $1M are protected in the unlikely event of WorldStrides insolvency. You can also purchase an additional trip interruption and/or cancellation plan (known as the Full Refund Program for high school and middle school programs). See your registration materials for details on the protection plan specific to your program.

I've missed the registration deadline, can I still go on the trip?

Yes, there should be space available on your trip even as the departure date approaches. Check with the teacher at your school who is leading the program, and when you're ready to sign up, call WorldStrides Customer Service at 800-468-5899. For faster registration, you can also sign up online. When signing up, you'll need the Trip ID (and password, for some trips) which is located on the registration materials you received from your teacher.

If the student can't go on the trip, can they have a friend go in their place?

Unfortunately, reservations are not transferrable.

If the student can't go on the trip, what should they do?

All cancellations and requests for refunds must be addressed in writing and mailed to WorldStrides at P.O. 9033, Charlottesville, VA 22906-9033. Please include the registrant's name, Customer Account Number, and complete address. The refund process takes approximately four to six weeks. If you have not purchased one of our optional Refund Programs, our Standard Cancellation Policy applies. Exceptions to the policy are not made. Money is refunded to the responsible party listed on the registration form.

Is the registration fee refundable?

We do offer refund provisions through our Full Refund Program, or similar program based on your program type. You can choose this option (at a nominal additional cost) when you register for your trip. These programs provide a refund of all monies paid, minus the program fee and other nonrefundable fees (initial deposit), if it becomes necessary to cancel at any time prior to departure for any reason. For full information about this program, please refer to the terms and conditions. If you do NOT have the protection of one of these plans, your registration is subject to our Standard Cancellation Policy as follows:

  • If your cancellation is postmarked more than 75 days before the group's departure, WorldStrides will retain 25% of the base price.
  • If your cancellation is postmarked 74-45 days before the group's departure, WorldStrides will retain 50% of the base price.
  • If your cancellation is postmarked within 44 days of the group's departure, WorldStrides will retain 100% of the base trip price.

What methods of payment are accepted at time of registration?

You can register for your trip using one of the following methods: electronic check, debit card, or credit card. You can choose to pay in full or to select a monthly payment plan, where payments are spread out in monthly installments. When choosing a monthly payment plan option, we strongly recommend you take advantage of EZPay, our automated payment option that automatically deducts your monthly payments from the account or debit card you provide. EZPay saves you time and money and is the most popular option among our parents. Click here to learn more about EZPay and how it works. You can make a payment online at any time through our payment page by calling Customer Service at 800-468-5899. You can also make payments by mail.

How do I register for my program/trip?

For most programs, there are a few easy ways to register:

  • Online: Visit our online portal
  • Do you have a trip website (with a password provided by your program leader)? Simply click ""Register Now.""
  • By Phone: Some programs may be eligible for phone registration. Visit our Contact Us page to find the phone number!
  • By Mail: If you received a trip letter distributed by your program leader, complete the registration form and fax the front and back with your credit card information to the number or address provided in your letter.
Some WorldStrides programs offer incentives for early registration, so please refer to the information provided to you by your program leader for complete details. When registering, you'll need to use the Trip ID assigned to your program. Each ID is unique and can also be found on the registration information provided to you by the educator leading this program. *Note: Some groups may have special registration procedures. Please check with your program leader if you cannot find a Trip ID associated with your trip.

Higher Education Custom Programs

How can we protect our investments against currency fluctuation?

Budgeting for currency fluctuations is difficult for many university purchasing offices. We provide currency hedging to eliminate risks associated with changes in currency. We can hedge all market-traded currencies and hold five standing currency accounts, including the Euro, Great British Pound, Japanese Yen, Singapore Dollar, and South African Rand. Please speak to your Account Manager regarding the best currency strategy for your program.

How can the school monitor registrations?

Each program has its own customized online registration portal where we collect all necessary information about the participants. Faculty and trip planners can access registrant information throughout the planning process. Just before travel, the trip leader receives a faculty binder with all critical information for the group, including photocopies of all student tickets, visas, emergency contact numbers, airline tickets (if booked through WorldStrides), country information, and 24/7 emergency numbers for travel assistance.

What if I have to cancel later?

Review your terms and conditions for the rules, as it depends on how long you have until your program is due to travel. In addition, all students can purchase optional trip interruption and a protection program with an extraordinary "cancel for any reason" benefit to protect their investment. Because of WorldStrides global buying power, this coverage is offered at a great value allowing students and sometimes guest(s) to protect up to 100% of the non-refundable costs of the program for less than 4.5% of the total expense. Please note separate terms and conditions apply to the optional trip interruption policy.

Discoveries Programs

How do students return or exchange T-shirts, and what is the delivery schedule?

Returns

As long as the shirt has not been worn or washed, you can return it and credit will be issued to your account. Please use the shipping information below.

Need a different size?

We will do our best to get you a size that works for you. T-shirts come in adult sizes and are made of pre-shrunk cotton. Please return the shirt and include your new size request using the shipping information below.

Shipping information

Please include your shirt, your customer account number, and the new size, if relevant. If you are returning the shirt and want a credit to your account instead, please indicate that on the return.
Mail Returned Shirt To:
WorldStrides ATTN: Merchandise P.O. Box 9033 Charlottesville, VA 22906

Shipping Schedule

Please allow 4 to 6 weeks for delivery. Deliveries cannot be made to P.O. boxes.

OnStage Programs

What is EZPay, and how does it work?

EZPay is our convenient automated payment plan for our domestic, high school international, and international performing groups. Through EZPay, your trip payment installments come directly out of the bank account or debit card you authorize us to use. With EZPay, you never have to worry about missing any monthly payments and incurring late penalties. Another benefit of choosing EZPay is that all monthly processing fees are waived, saving you even more money. During registration, just select the Automatic Payment Plan option and payments will be automatically deducted from the account or card you provide. After registration, you can still sign up for EZPay through MyTrip or by calling WorldStrides Customer Service at 800-468-5899. We strongly encourage you to choose this payment method for your trip. It's easy and hassle free and best of all, you'll avoid all processing fees and not have to worry about any potential late payment fees!

Perspectives Programs

What is EZPay, and how does it work?

EZPay is our convenient automated payment plan for our domestic, high school international, and international performing groups. Through EZPay, your trip payment installments come directly out of the bank account or debit card you authorize us to use. With EZPay, you never have to worry about missing any monthly payments and incurring late penalties. Another benefit of choosing EZPay is that all monthly processing fees are waived, saving you even more money. During registration, just select the Automatic Payment Plan option and payments will be automatically deducted from the account or card you provide. After registration, you can still sign up for EZPay through MyTrip or by calling WorldStrides Customer Service at 800-468-5899. We strongly encourage you to choose this payment method for your trip. It's easy and hassle free and best of all, you'll avoid all processing fees and not have to worry about any potential late payment fees!

Financial Assistance

WorldStrides is committed to making travel accessible for every student. To support this mission, we offer financial assistance and scholarships, and support great fundraising programs. Read more below and visit fundraising.worldstrides.com for much more!

Do you have scholarships available for students?

Helping Hands & Higher Ed For more information on financial aid, fundraising, and scholarship options that may be available, please visit <a href="http://fundraising.worldstrides.com">fundraising.worldstrides.com.</a>

Do you have fundraising information available?

We also make fundraising simple for parents, students, and teachers. Through the Gift of Education, students can send e-cards, letters, and share Facebook links to receive direct donations to their trip. 100% of all the money raised by the student goes directly to their account. It’s the perfect fundraiser! For more information on financial aid, fundraising, and scholarship options that may be available, please visit <a href="http://fundraising.worldstrides.com">fundraising.worldstrides.com.</a>

Do you have financial assistance and/or scholarships available for students?

Yes, WorldStrides is committed to giving every student the opportunity to travel. To support this mission, we offer several financial assistance and fundraising programs. Through these programs, thousands of students who otherwise would not have been able to afford this experience are given the opportunity to travel—and of this, we are extremely proud! For middle and high school travel, the FLAG financial assistance programs makes nearly $2 million in financial assistance available each year to qualifying families. One simple call to WorldStrides Customer Service at 1-800-468-5899 can tell you how much assistance may be available to you. If you have questions, please contact customerservice@worldstrides.org. For university Capstone groups, our International Financial Assistance program provides scholarships through the Foundation for International Education. To determine what scholarship you may pre-qualify for and receive your customized application, contact the Capstone team at 1-800-422-2368 or IFA@worldstrides.org. We also make fundraising simple for parents, students, and teachers. Through the Gift of Education, students can send e-cards, letters, and share Facebook links to receive direct donations to their trip. 100% of all the money raised by the student goes directly to their account. It’s the perfect fundraiser! For more information on FLAG, the Gift of Education, and other fundraiser and scholarship options that may be available to you, please visit fundraising.worldstrides.com.

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