THIS INFORMATION IS IMPORTANT. PLEASE READ IT CAREFULLY.
Responsibility Clause: WorldStrides International Discovery, a d/b/a of WorldStrides International, LLC, its employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns (collectively, “International Discovery”) does not own, operate or control any person or entity which is to or does provide goods or services for your trip including, for example, lodging facilities, airline, vessel or other transportation companies, guides or guide services, local ground operators, entertainment or sightseeing operators, providers or organizers of optional excursions, food service providers, etc. All such persons and entities are independent contractors. As a result, International Discovery is not liable for any negligent or willful act or failure to act of any such person or entity, or of any third party.
Without limitation, International Discovery is not responsible for any injury, loss, or damage to person or property, death, delay, or inconvenience in connection with the provision of any goods or services whether occasioned by or resulting from, but not limited to, acts of force majeure, war, civil unrest, insurrection, strikes or other labor activities, criminal or terrorist activities of any kind, lost or stolen belongings, overbooking or downgrading of accommodations, mechanical or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely, dangers associated with animals, sanitation problems, food poisoning, lack of or quality of medical care, illness or disease, difficulty in evacuation in case of a medical or other emergency, actual, perceived or threatened epidemics, or for any other cause beyond the direct control of International Discovery. For further information regarding travel to your specific destination(s), please visit the Centers for Disease Control and Prevention’s Travelers’ Health website (http://wwwnc.cdc.gov/travel/) as well as the State Department’s International Travel website (http://travel.state.gov/travel/). I hereby acknowledge and understand the risks associated while traveling and voluntarily assume these risks in order to participate in the event sponsored by International Discovery.
Changes or substitutions in hotels, itinerary, inclusions, or airports may be made depending on your travel dates, arrival and departure times, national holidays, and events beyond International Discovery’s control at the discretion of International Discovery as it deems necessary or desirable. On certain dates some attractions or activities may be closed. International Discovery at its sole discretion may cancel a program due to insufficient enrollment, unforeseen operational difficulties, lack of projected availability, or any other reasons at any time. If a trip is cancelled by International Discovery, the sole obligation of International Discovery is to refund all funds collected from any registrant minus merchandise fees.
International Discovery reserves the right to make audio and visual records of any of its trips and participant agrees that International Discovery may use any such records for promotional and/or commercial purposes, as well as approves of such uses by third parties whom International Discovery may engage without any remuneration to participant. Participant assigns to International Discovery all rights, titles, and interest in or to any and all media related to an International Discovery trip without any remuneration to participant, including photographs provided directly to International Discovery or through websites in which his or her name or likeness may or may not appear.
International Discovery reserves the right to decline to accept or retain any person as a member of any trip. In the event a member is expelled from a trip, no refund of any kind will be made. These terms and conditions can be changed only by a writing signed by an officer of International Discovery.
Participants understand that they are solely responsible for their pre-program, program, and post-program medical care in all respects, including, but not limited to, obtaining and taking necessary medication(s), vaccinations and any other medical care and treatment.
Schools, colleges, and universities hold varying policies regarding a student’s eligibility to earn or redeem course credit from other accredited institutions. Students should consult their school guidance counselors and/or school policy handbooks to determine their eligibility.
Medical Release: If participant becomes ill or incapacitated, their teacher/group leader, or International Discovery may take such actions as they consider necessary, including securing medical treatment. Participant (or participant’s Parent/Guardian if participant is a minor) hereby releases International Discovery and participant’s teacher/group leader from any and all liability for the quality or timeliness of any such medical care and agrees to indemnify International Discovery for any expenses it incurs. Participant and participant’s Parent/Guardian consents to the release of my medical or other personal information to health care providers or any other persons International Discovery, in its sole discretion, deems appropriate to release such information to in the event participant becomes ill or incapacitated.
Arbitration: Any dispute concerning this contract, the Terms & Conditions and/or rules and regulations concerning the trip, the literature arising out of or relating to the trip and/or arising out of or relating to the trip itself including, but not limited to, any events and circumstances occurring during the trip, shall be resolved solely and exclusively by binding arbitration in Charlottesville, Virginia pursuant to the then existent commercial rules of the American Arbitration Association. In any such arbitration, the substantive (but not procedural) law of the Commonwealth of Virginia shall apply. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable. In any such arbitration, the arbitrator may, but is not required to, award attorney’s fees to the prevailing party. Each party irrevocably and unconditionally expressly submits to the foregoing binding arbitration agreed for the purposes of dispute resolution hereunder and further irrevocably and unconditionally waives any and all jurisdictional, venue and convenience objections or defenses to such arbitration or to any related action, suit or proceeding in the courts of Virginia to enforce this Agreement to arbitrate or any award rendered therefrom.
PRICE AND PAYMENT INFORMATION
Price Adjustments: Pricing for individual participants is locked in with a paid enrollment and timely payment on the account. In the case of custom itineraries, the price quoted is based upon a minimum number of travelers, the content of the program as outlined in your trip proposal and the date of your registration. A registrant may receive a special price by registering by the registration deadline stated on the proposal. The price quoted is also subject to adjustment if the minimum enrollment is not met or, in the case of both custom or pre-designed programs, if the program content changes. Barring that, prices are locked in for individual participants on enrollment (so long as accounts are kept current). In all instances, an additional fee may be added to your price if your Program Leader or International Discovery make a substantive change to your itinerary or program content after your registration has been accepted, and any enrollment based adjustments will be finalized no later than 110 days prior to trip departure.
Program Fees Not Included: Unless specifically stated in your registration letter, International Discovery’s program prices do not include optional additional college credit fees, passport fees, visa fees, Cancellation Protection Plus fees, lunches, beverages with meals, excess baggage charges, expenses incurred during free time periods, porterage at airports and hotels, transportation from your home to the origination point of the International Discovery program and back, tips to guides and long-distance bus drivers, or overnight lodging and meals in the United States prior to departure or upon return of an international flight..
Payment Plan: If you register directly with International Discovery, you will have the following payment options: (1) pay in full (2) make regularly scheduled installment payments under an installment plan established by International Discovery (final payment is due on or before 110 days prior to departure in this case), (3) establish automatic payment to be charged to your checking account at a US banking institution via International Discovery EZPay program. If you choose to follow an installment payment plan other than the EZPay Plan, International Discovery charges a $15 non-refundable handling fee on each installment payment following your registration, except the initial deposit. There are NO HANDLING FEES associated with payments made through the EZPay program. Some programs may also qualify for the Advantage Payment Plan (APP). Refer to a provided description for details on the APP plan.
Reservations are not transferable at any time. Frequent flyer miles are not available to participants. All programs must be paid in full by the final payment deadline as stated on your registration letter or your account will be subject to cancellation. Your program space is not guaranteed if you do not adhere to the terms of the required payment plan(s).
Late Registration, Late Payment, and Fees: International Discovery charges a late registration charge, equal to the greater of 10% of the base trip price or $250, for registrations received after the final payment deadline. All such late registrations must clear waiting list procedures and may involve additional airline and other charges and your program space is not guaranteed until your account has been paid in full and you have been advised in writing that all conditions for your being able to travel have been satisfied. If you register in advance of 110 days prior to the scheduled departure of your program but your account is not paid in full by that date, International Discovery charges a $150 late payment fee. The fee for any late payments made after any scheduled installment date is $15. No personal checks or business checks will be accepted after the final payment deadline. All fees are denominated in US dollars.
Program Information Letter: At least two to three weeks prior to departure, your program leader will be sent details regarding flight and hotel information, departure and return times, packing tips, drop off/pick-up locations, etc.
Travel/Medical Insurance: All participants are provided accident, illness, and accident-related dental insurance coverage (underwritten by Travel Guard) up to $7,500 with no deductible for medical expense and up to $50,000 for medical evacuation and repatriation. Pre-existing conditions are not covered. Any charges not covered are the responsibility of the participant Please refer to the policy for a full description of coverage and limitations.
Further, all participants are provided with limited additional Travel Insurance coverage (underwritten by ACE American Insurance Company) that provides for a PARTIAL REFUND of cancellation fees up to $300 for a covered reason (up to $3,000 if you cancel due to “terrorism,” including travel warnings), up to $250 of extra airfare that may be required due to a covered injury, sickness or death of you or a family member. Please refer to the policy for a full description of coverage and limitations.
Participants may also consider purchasing, at additional cost, optional additional protection afforded by the participation in International Discovery’s Cancellation Protection Plus program (see below).
Supervision/Behavior: International Discovery, the Program Leader, and chaperones establish behavior rules and directions for all student participants. Failure to abide by the rules or directions may result in the student being sent home at the parents’ expense without any right to a refund. Consumption or possession of alcoholic beverages or drugs of any kind for which you do not have a valid prescription, behavior infringing upon the ability of others to enjoy the Program, or compromising your own or others’ safety, or is otherwise inappropriate, or violates the law as well as violation of certain other rules, constitute grounds for immediate expulsion. All program participants will be responsible for their own actions at all times and Program Leaders and chaperones are responsible for the actions of all participants in their group. On occasion, program participants may be allowed by the Program Leader and with the consent of International Discovery to leave the group and to explore on their own. International Discovery has no responsibility for those participants when they are on their own, and it is the sole responsibility of those participants to take whatever actions are necessary to rejoin the group, if that is their intent, at their own cost. You also acknowledge that if you are late in appearing for a scheduled departure, International Discovery has no duty to delay the Program to wait for you.
Damage or injury caused deliberately or by carelessness to International Discovery property, or to any property or individual without limitation must be paid for by the person responsible for such damage.
All program participants are responsible for their own food intake while overseas and understand that language differences may impede their understanding of certain ingredients contained in various recipes and that neither my International Discovery Tour Director nor other staff can provide reliable translation, or make any special arrangements for me. I understand that neither International Discovery nor my Institution will be liable for any incident that arises as a result of my allergy. I also understand that I will not be compensated for any uneaten meals.
I agree that I am fully responsible for any costs arising from the damage, loss or theft of any of my personal property during the Program, including my airline ticket. I understand that each airline has its own procedures for dealing with lost tickets and that if I lose my airline ticket, I may be required to purchase from the airline a full fare replacement ticket. I accept that in these circumstances it is entirely my own responsibility to pursue any refund directly from the airline.
Participants understand that Program Leaders and chaperones receive support for their work through discounted travel with their group, opportunities for additional educational and professional development, the ability to provide scholarships for needy and deserving students, and/or through salary or stipends. Annual price increases may be limited by multiple-year commitments.
Name Changes: Name changes may not be available or allowed within 110 days of departure. Should changes be allowed, International Discovery will assess a $250 fee to any individual who requires a name change on his/her ticket within 110 days of departure. Any request for a name change within this period may be denied by the air carrier and will be subject to additional fees.
Young Travelers: Parent/guardian agrees that WorldStrides can use participant email and/or cell phone contact information in the context of this program. Registration for children under the age of 11 is subject to individual review by International Discovery. The decision to allow participation in a trip is at the sole discretion of International Discovery.
Travel Documentation: Every participant must have the required documentation necessary to participate in the trip prior to the date of departure, including needed identification that fully matches the name provided to International Discovery for inclusion on travel documentation and airline tickets, and must meet any other applicable compliance requirements issued by the Transportation Security Administration or related agencies.
International Discovery provides online and customer service means for keeping the program participant’s information current and it is the participant’s sole responsibility to assure that this information is fully up to date no later than 110 days prior to the group’s departure date. If changes occur after that date, the participant must contact customer service and additional change fees might apply. Visit the Transportation Security Administration website at www.tsa.gov for more information.
In the case of international travel, including Canada, Costa Rica, and Mexico programs, the participant is additionally and solely responsible for obtaining a passport or visa in order to travel. Passports must be valid for at least six months after your return date. It is the responsibility of the participant to check and fully comply with the requirements for travel between the United States and the countries that you will be traveling to or through. Visit the Department of State at www.travel.state.gov for more information.
If a participant is unable to travel due to the lack of a proper identification, passport or visa, or necessary inoculations, the standard cancellation policy will apply.
Privacy: Because the nature of our business requires coordination with various providers who deliver the travel services you request, it is necessary to share some personal information that you have provided.
Stay-behind Options: You may wish to spend time at your destinations after the scheduled tour. Where possible, International Discovery will provide altered flight arrangements according to your request. You are responsible for making all your arrangements to and from the hotel or airport as well as all land arrangements pertaining to your individual itinerary. Because we will arrange your airline tickets separately from your group’s, we cannot guarantee that you will share any of the same flights. International Discovery charges a $150/non-refundable fee for this service plus any additional costs incurred. This option is not available if your group has less than 10 traveling participants. All requests must be made no later than 150 days from departure.
Adults: International Discovery tours involve a great deal of walking, and are unsuitable for participants who have difficulty walking or carrying baggage, or who require special assistance. Adults are welcome, but should consider carefully whether this active, learning-centered itinerary, suits their travel needs.
International Discovery’s published Program Fee is based on student discounted rates. Participants 24 years and older (on the last day of the program) are required to pay $50 per hotel night twin supplement. In the event that a twin room is not available on a given night and you are required to share a triple, the twin supplement will be refunded upon receipt of a written request to International Discovery within 10 days of your return to the United States. This refund applies to hotel and cruise nights only. Single and Double accommodations are not available on trains and ferries. If at the time you enroll you do not have a companion with whom you can share a double room, you will be required to pay a single-room supplement of $80 for each hotel night. If you are subsequently able to find a roommate, at least 75 days prior to your departure, the single supplement will be refunded.
Changes to your Program: Group travel requires a certain amount of flexibility in order to offer quality programs at the lowest rates possible. For operational reasons, and to meet the numbers required to qualify for group rates, International Discovery reserves the right to make the following changes, which will not constitute grounds for a refund:
Change in departure date, but not to exceed 2 days on a program leaving between October 1 and April 30. International Discovery is not responsible for individual arrangements that conflict with a date reassignment.
Changes in itinerary, including reversing the itinerary, and changes to the order in which cities or countries are visited, the duration of the stay in each city, addition and omission of cities or countries. Participants, including those enrolled in Cancellation Protection Plus, will be charged the Program Fee applicable to the revised itinerary.
Omission, alteration, and/or substitution of services may be necessary due to scheduled or unscheduled closures, holidays, strikes, disease, civil unrest, war (declared or otherwise), government order or advice, or for any reason whatsoever beyond International Discovery’s control. Whenever possible, suitable alternatives will be provided.
Cancellations: All cancellations must be made in writing by or on behalf of the person listed on the registration form to International Discovery Tours and must be postmarked prior to the group’s departure, and must include account number, registrant’s name, and complete address. Refunds are only issued to the person listed on the account. All refunds are issued in the original payment form that was made to the account; the refund process takes approximately four to six weeks. There will be no refunds for unused services or program features.
Cancellation Protection Plus (CPP) Program Benefits: At each participant’s option and for an additional fee of $25/day, participants can receive the following additional benefits beyond the insurance coverage included in the Program Fee and described above:
a) You may cancel for any reason and all Program Fee payments in excess of Non-Refundable Fees will be refunded. If that reason is covered by the included Travel Insurance, the Travel Insurance policy will pay a portion and International Discovery Tours will refund the remainder. If you cancel for any other reason, your refund will be paid in the form of fully transferable travel vouchers for amounts of up to $1,500 with all remaining amounts refunded in cash.To receive this benefit you must have made all scheduled Program Fee payments. Vouchers must be used for travel on an International Discovery program in either of the following two years. Some restrictions apply.
b) You will receive reimbursement for pre-approved out-of-pocket expenses for meals, and will provide necessary hotel accommodation and transportation up to a combined total of $100 per day ($200 maximum), resulting from an airline delay in excess of 24 hours. When all members of a group select Cancellation Protection Plus, this will be increased to $100 per day ($500 maximum).
c) One parent/guardian or spouse will receive an economy-class airline ticket, for up to a maximum value of $1,000, to fly from the USA to join you if you are under 21 years of age and are hospitalized for 48 hours or more (7 days in the case of an adult aged 21 or older) and are unable to continue with your International Discovery trip. If a passenger under 21 years of age is required to stay behind to receive medical attention while the tour continues, a teacher or responsible adult will be required to stay with that passenger. International Discovery will reimburse the teacher/adult for pre-approved out-of-pocket expenses for meals and reasonable telephone charges, and will provide hotel accommodation and transportation to rejoin the group to a combined total of $100 per day ($700 maximum).
International Discovery will not reimburse expenses that are not pre-approved, and will not reimburse the cost of hotels or transportation that is not booked by International Discovery. CPP Benefits may be limited if total aggregate payments for all claims from a single accident or event exceed $50,000. CPP refunds for cancellation due to reasons covered by the included insurance will only be paid once insurance coverage has been confirmed by the insurance company.
All payments, inclusive of the CPP program fee, if elected, are due as of the final payment due date for your program. If, as of that date, the additional amount for the CPP program has not been received in full, your CPP election will be canceled.
In the event that the trip is canceled as a result of or following an act of God, war (whether declared or not), terrorism, civil unrest, or in the event of WorldStrides’ bankruptcy, insolvency, or cessation of business the Cancellation Protection Plus program will not make refunds and the below stated Standard Cancellation Policy will apply.
Standard Cancellation Policy: Within seven calendar days following receipt of your written confirmation or initial payment invoice (whichever is received first), you may cancel your International Discovery program and receive a full refund. Beyond the seven day grace period, if you or the Program Leader cancel, International Discovery will retain only $300* if your cancellation letter is postmarked more than 181 days prior to the group’s departure and $500* if your cancellation letter is postmarked 111 to 180 days prior to the group’s departure, 50% of the base trip price* if your cancellation letter is postmarked 91 to 110 days prior to group’s departure, 75% of the base trip price* if your cancellation letter is postmarked 61 to 90 days prior to the group’s departure or 100% of the base trip price* if your cancellation letter is postmarked 60 days or less prior to group’s departure. The standard cancellation policy is based on the originally scheduled trip dates. This policy does not apply in the event of International Discovery’s bankruptcy, insolvency, or cessation of business.
*Please Note: The non-refundable deposit, the Cancellation Protection Plus fee, handling charges, merchandise fees, departure fees in the event that your airline ticket has been written, fees for returned checks, fees for declined credit cards or electronic drafts, or late payments are not refundable (collectively, “Non-refundable Fees”).
Cancellation by a Supplier: (For California residents only) Upon cancellation of the transportation or travel services, where you, the customer, are not at fault and have not canceled in violation of the terms and conditions, if any, of the contract for transportation or travel services, all sums paid to International Discovery for services not received by you will be promptly refunded by International Discovery to you unless you otherwise advise International Discovery in writing. Registration as a seller of travel does not constitute approval by the state of California. International Discovery’s principal office is located in Charlottesville, VA. This transaction is not covered by the California Travel Consumer Restitution Fund. You are not eligible to file a claim against that Fund in the event of International Discovery’s default. (For Washington State residents only) If transportation or other services are canceled by International Discovery, all sums paid to International Discovery for services not performed in accordance with the contract between International Discovery and the consumer will be refunded within 30 days of receiving funds from the supplier with whom the services were arranged, or if the funds were not sent to the supplier, the funds shall be returned within 14 days after cancellation by International Discovery to the consumer unless the consumer requests International Discovery apply the money to another travel product and/or date.
USTOA Membership Means You’re Protected: International Discovery as an Active Member of USTOA, is required to post $1 million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of International Discovery’s customers in the unlikely event of International Discovery’s bankruptcy, insolvency, or cessation of business. Further, you should understand that the $1 million posted by International Discovery may be sufficient to provide only a partial recovery of the advance payments received by International Discovery. Complete details of the USTOA Travelers Assistance Program may be obtained by writing to USTOA at 275 Madison Avenue, Suite 2014, New York, New York 10016, or by e-mail to firstname.lastname@example.org or by visiting their website at www.ustoa.com.
Seller of Travel Numbers:
California Seller of Travel Registration No: 2041618-20
Lakeland Tours, LLC DBA: International Discovery is registered with the state of Florida as a Seller of Travel – Registration No: ST24541
Hawaii TARS-5388; IA 568; and WA 601 887 646, 602 011 744.