Sports Parents

We’ve lined up a wealth of information for you! Check out your options below and click to: register your child for a trip; pay for your child’s trip; learn about financial assistance and more.

Below your options are frequently asked questions by our parents and students. You can find help there, too.

Questions About

Can students apply or receive frequent flyer miles for the trip?

Due to the nature of group travel and the discounted group rates we receive, airlines do not allow the use of frequent flyer programs. Additionally, travelers are not eligible to receive frequent flyer miles for their travel.

University students traveling individually may be eligible to redeem and/or earn miles and should contact their Account Manager with specific questions.

Do you offer 24-hour emergency support?

Yes. The safety and security of our traveling teachers and students is our top priority, and one measure we take to ensure this safety, and support, is through Tour Central.

Tour Central is staffed by WorldStrides employees and is available 24/7 for all traveling groups. Tour Central is there to assist you with any questions or problems that may arise—no matter how big or how small. The staff is specially trained to monitor events domestically and around the world, and has dozens of contingency plans in place to help us jump into action when necessary.

The Tour Central number for your group is printed on the WorldStrides name badges that are given to all our travelers for easy access should you need it. This is just one of the many measures that we take to ensure that your trip really is the experience of a lifetime.

Does WorldStrides book air travel?

We have a full-time team dedicated to ticketing air travel with dozens of carriers. Though some adult groups allow students to buy their own tickets, we highly recommend group air booking for programs of 12 or more participants. This offers cost savings and flexibility, reserving a block of seats even before trip registration has begun. Including air in your program assures your group the benefit of WorldStrides’ assistance and clout should there be changes to your flight plan for any reason. If your travel program requires it, our team can also book individual air tickets for travelers.

How do I change the address or phone number on my account?

You can change your contact information and other account information by logging into your MyTrip account.  Click My Information and update your information, then click Save Changes. Changes to your account can also be made in writing, but must come from the responsible party.

How do I create a username and password?

Visit MyTrip and select the button for Parents, Students and Adults. Select your user role and your status (registered to travel or not registered to travel).

Enter your Trip ID: the code that is listed on your trip letter and each invoice.

You must create a MyTrip membership as the parent of a registered student to access financial details.

If you have already registered to travel, you will also need your Traveler ID: the nine-digit Customer Account Number assigned at the time of registration. Your Traveler ID/Customer Account Number can be found on confirmation messages and on every invoice.

If you have any questions during the process, our Customer Service team will be happy to assist and can be reached at 800-468-5899.

How do I register for my program/trip?

For most programs, there are a few easy ways to register:

  • Online: Visit our online portal
  • By Phone: Some programs may be eligible for phone registration. Visit our Contact Us page to find the phone number!
  • By Mail: If you received a trip letter distributed by your program leader, complete the registration form and fax the front and back with your credit card information to the number or address provided in your letter.

Some WorldStrides programs offer incentives for early registration, so please refer to the information provided to you by your program leader for complete details.

When registering, you’ll need to use the Trip ID assigned to your program.  Each ID is unique and can also be found on the registration information provided to you by the educator leading this program.

*Note: Some groups may have special registration procedures. Please check with your program leader if you cannot find a Trip ID associated with your trip.

How do I sign up for EZPay?

You can choose the EZPay payment option at the time of registration and even after you have registered.

During registration, just select the Automatic Payment Plan option and payments will be automatically deducted from the account or card you provide.

After registration, you can still sign up for EZPay through MyTrip or by calling WorldStrides Customer Service at 800-468-5899.

We strongly encourage you to choose this payment method for your trip. It’s easy and hassle free—and best of all, you’ll avoid all processing fees and not have to worry about any potential late payment fees!

How do I sign up?

There are three possible ways to register:

  • Do you have a TripID? Visit and enter your TripID.
  • Do you have a trip website (with a password provided by your program leader)? Simply click “Register Now.”
  • Does your school have a special process? Some schools may require preregistration through your program leader
How far in advance do I need to contact you to plan my international program?

Typically, our clients will begin planning their international trips between 9 and 11 months in advance of travel. However, this all depends on your travel needs!

If your travel program is optional, a longer planning timeline helps give students time to decide if they’d like to participate and time to raise money to go. International air inventory opens approximately 11 months prior to travel; however, we can generally provide other cost components as early as 15 months prior to travel.

We also receive last-minute program requests (groups traveling in fewer than 4 months) and do our best to accommodate those requests.

How is the initial deposit protected?

WorldStrides is backed by the financial strength of The Carlyle Group, Charlesbank Capital Partners, and Silverhawk Capital Partners. In addition, through our membership in USTOA’s Traveler Assistance Program, all deposits up to $1M are protected in the unlikely event of WorldStrides insolvency. You can also purchase an additional trip interruption and/or cancellation plan (known as the Full Refund Program for high school and middle school programs). See your registration materials for details on the protection plan specific to your program.

Is there an monthly payment plan available?

Yes. If you opt not to pay for your trip in full, you will be placed on a monthly payment plan. With this plan, payments are spread out across the months leading up to your trip, with the final balance due, in most cases, 75 days prior to travel.  A $6 handling fee applies for each monthly installment payment, unless you elect to use EZPay. 

EZPay, our most popular payment option, automatically deducts each payment from an account you authorize us to use. The monthly handling fees are eliminated and you never have to worry about the possibility of incurring a late fee. You can elect EZPay at time of registration or you can switch to this option by calling WorldStrides Customer Service at 800-468-5899.

What if a student has a medical emergency while the group is traveling?

The safety of our travelers is our top priority. In the event of an emergency, WorldStrides Tour Central office is available 24 hours a day. This office is the gateway to our Doctors on Call Program. Doctors on Call is an exclusive partnership we have with the George Washington University Department of Emergency Medicine. Through this partnership, doctors provide consultation by phone for international participants and even in-person visits in Washington, D.C. Doctors on Call is just one of the many steps we take to ensure every detail is covered to provide a safe, and worry free, experience for our teachers, students, and parents.

What if I have to cancel later?

Review your terms and conditions for the rules, as it depends on how long you have until your program is due to travel. In addition, all students can purchase optional trip interruption and cancellation insurance with an extraordinary “cancel for any reason” benefit to protect their investment. Because of WorldStrides global buying power, this coverage is offered at a great value allowing students and sometimes guest(s) to protect up to 100% of the non-refundable costs of the program for less than 4.5% of the total expense. Please note separate terms and conditions apply to the optional trip interruption policy.

What if travel to our destination becomes impossible or unsafe?

For large-scale disruptions such as natural disasters, flight delays, or more serious world events, our team is equipped with extensive contingency plans and decades of experience in evaluating risks, and sometimes rerouting and evacuating groups. Safety is our first priority, but rest assured we are also committed to providing you as much of the experience you are expecting as possible. As a result of our experience and global reach, more of our programs are able to continue with alternative arrangements than single-market operators who lack this breadth. In the event of a serious situation such as a natural disaster, families will get regular updates from WorldStrides (directly or via your school).

What if WorldStrides deems travel unsafe?

Safety and security are the top priorities for WorldStrides. WorldStrides will not operate any part of a program if the safety of any participant is compromised. In order to protect the investment you are making, WorldStrides recommends our optional Full Refund Program.

WorldStrides has never canceled a program permanently. If we deem it unsafe for your group to travel, we will postpone the program dates. If the new dates have changed by three days or more and do not work for you, you have 14 days to notify us in writing, and we will issue a full refund less the applicable fees.

What is a Traveler ID?

A Traveler ID is your Customer Account Number, which you receive after registering for a WorldStrides program. It is included in your confirmation letter and on every invoice. You will need your Traveler ID to set up an account on MyTrip, our online portal, which is customized to your account and your program.  Through MyTrip, you can view details about your account, including payment history, as well as receive program updates from your teacher.

What is the role of the Tour Director?

All of our standard touring programs include a Tour Director who will accompany your group 24 hours a day—from your group’s arrival until your departure. The services of our Tour Managers are exclusive to each group—they stay in the same hotels as you, eat dinner with you, and are available to help with planning of evening activities, if desired. Their job is to attend to your group’s needs at all times. In all our destinations, we choose guides who are qualified to meet the unique needs of each particular group. We take great pride in matching guides to groups based on age, gender, or sporting experience.

What kind of transportation will we use?

You will travel by either airplane or motorcoach, depending on how far your hometown is from your destination. A comfortable, air-conditioned motorcoach will be used to take your group to the various sites and activities in your destination city. In some cities, you will walk or take public transportation to many of the sites, when convenient.

What kinds of hotels will we stay in?

WorldStrides takes pride in providing safe, quality accomodations for all programs. Hotels are licensed by local authorities, inspected by WorldStrides staff and partners for cleanliness, quality, and location, and rated by Program Leaders on an ongoing basis. All of our domestic hotels are nationally recognized chain hotels including Marriott, Hilton, Sheraton, Holiday Inn, and Hampton Inn.

For international travel, WorldStrides generally uses centrally located 3- and 4-star hotels that have excellent access to sites and transportation. Some graduate programs may use 5-star properties. Please note students on some programs may participate in activities such as camping in tents or cabins, per the itinerary.

What type of documents are required for air travel?

In accordance with TSA regulations, minor children are not required to carry ID. However, we strongly encourage students to carry a school ID or ID card. All participants must provide their full legal name (first, middle, and last name matching information on a government-issued ID) matching information on a government-issued ID regarding date of birth and gender prior to ticketing.

International air travel: A passport is required for all travelers on all international trips. Each traveler is responsible for obtaining their own passport. Obtaining a passport can take several weeks, so make arrangements to acquire one immediately. Passports should not expire for at least 6 months from the date when you’ll return. All pages must be securely fastened inside. (Some countries will not accept a passport that does not meet these standards.)

We recommend students make two black and white copies of their passport before travel in case their passport is lost or stolen; keep one in secured luggage and give one to the Program Leader.

What’s included in the cost of the program?

Every program is customized and what’s included may vary from trip to trip. A typical program includes transportation (air or motorcoach), hotel accommodations, meals, a daily guide (Course Leader or Tour Director), sightseeing activities, and immersive educational content. All programs also include all of our safety provisions and support.

The registration letter provided by the teacher leading your program has all the inclusion details for your specific program.

When will I get my specific flight and program information?

You will receive a Program Information Letter from WorldStrides or your Program Leader containing specific details approximately two to three weeks prior to departure. This letter will include the flight schedule as well as hotel and sightseeing information. All airline tickets are sent directly to the Program Leader.

WorldStrides cautions that schedule changes occur VERY frequently, which can often lead to a completely new set of flights. Don’t make any firm plans around these student travel flights until they are finalized and, even then, allow plenty of time for connections.

Who does WorldStrides work with to ensure safety?

Our internal risk and operations teams are staffed by executives with decades of experience in contingency planning. Additionally, our partnership with the George Washington University Department of Emergency Medicine allows travelers access to expert medical care while on tour. Lastly, our team works closely with the U.S. State Department, International SOS, and iJET to evaluate global conditions and advise clients when substantive issues arise.