Safety & Security

We are parents and educators first, and keeping students safe is our number one job. We set the standard in our field with an unmatched safety record, 24/7 support, and partners, plans, and insurance for every scenario.

General

Who does WorldStrides work with to ensure safety?

Our internal risk and operations teams are staffed by executives with decades of experience in contingency planning. Additionally, our partnership with the George Washington University Department of Emergency Medicine allows travelers access to expert medical care while on tour. Lastly, our team works closely with the U.S. State Department, International SOS, and iJET to evaluate global conditions and advise clients when substantive issues arise.

Our school has stringent risk regulations for travel. Can you meet them?

We are confident we can meet even the most stringent risk regulations for travel. WorldStrides has an unmatched safety record, the largest liability insurance policy in the industry, and $1 million in consumer protection. All travel programs includes significant medical and medical evacuation insurance for the traveler as well as access to our 24/7 Doctors on Call and Tour Central office. WorldStrides is also registered with all state seller of travel offices. Our reputation for preparedness is matched by a strong history of successful management of crisis situations. Click below to read about our responses to several situations that impacted student travel. Emergency Medical Evacuation, May 2012 Japan Earthquake Response, March 2011 Arab Spring Protests, January 2011 H1N1 Response, March 2009 Bangkok Political Protests, January 2014 Please contact us with any additional questions about our risk management profile.

What liability protection is in place for our school?

WorldStrides liability insurance is the largest in the industry at $50 million. This insurance coverage extends to cover certain individuals acting on behalf of WorldStrides as tour directors, program leaders, chaperones, and volunteer speakers. Your school can be named as additionally insured, if desired.

What type of insurance does WorldStrides provide and why?

Though you probably have insurance of your own, all of our programs include additional medical, dental, and accident coverage to ensure you are fully covered while traveling. This is particularly important if you are traveling abroad and some schools even require this additional insurance. Terms and conditions of this insurance are controlled by our provider, AIG. If you need to claim this insurance benefit, you can file your claim directly with AIG.

Is there a standard code of conduct for trip participants?

To ensure the safety of all our travelers, WorldStrides has a Behavior Code of Conduct that each student must agree to follow. In some cases, the trip Program Leader will add their own personal requirements and those of the school or college where applicable.

Will there be chaperones?

WorldStrides works hard to ensure that students are properly supervised as appropriate for their age and for the destination where they are traveling. In addition to the Program Leader and additional parent and teacher chaperones (per a safe ratio), you will have trained WorldStrides staff by your side. This may include a 24-hour Tour Director, Course Leader, on-site coordinator, field specialist, and sometimes even night chaperones at the hotel. These team members will vary depending on the nature of your program.

What if a student has a medical emergency while the group is traveling?

In the event of an emergency, WorldStrides Tour Central office is available 24 hours a day. This office is the gateway to our Doctors on Call Program. Doctors on Call is an exclusive partnership we have with the George Washington University Department of Emergency Medicine. Through this partnership, doctors provide consultation by phone for international participants and even in-person visits in Washington, D.C. Doctors on Call is just one of the many steps we take to ensure every detail is covered to provide a safe, and worry free, experience for our teachers, students, and parents.

How can we reach our child in case of an emergency?

The easiest and fast way for you to reach your son or daughter is to call our Tour Central office at 800-933-6143. This office is staffed 24 hours a day and can facilitate communication with your child or your child's Program Leader in case of an emergency. Through our name badges, students and teachers also have the telephone number to Tour Central in the case of an emergency.

Do you offer 24-hour emergency support?

Yes. The safety and security of our traveling teachers and students is our top priority, and one measure we take to ensure this safety, and support, is through Tour Central. Tour Central is staffed by WorldStrides employees and is available 24/7 for all traveling groups. Tour Central is there to assist you with any questions or problems that may arise no matter how big or how small. The staff is specially trained to monitor events domestically and around the world, and has dozens of contingency plans in place to help us jump into action when necessary. The Tour Central number for your group is printed on the WorldStrides name badges that are given to all our travelers for easy access should you need it. This is just one of the many measures that we take to ensure that your trip really is the experience of a lifetime.

Higher Education Custom Programs

What if travel to our destination becomes impossible or unsafe?

For large-scale disruptions such as natural disasters, flight delays, or more serious world events, our team is equipped with extensive contingency plans and decades of experience in evaluating risks, and sometimes rerouting and evacuating groups. Safety is our first priority, but rest assured we are also committed to providing you as much of the experience you are expecting as possible. As a result of our experience and global reach, more of our programs are able to continue with alternative arrangements than single-market operators who lack this breadth. In the event of a serious situation such as a natural disaster, families will get regular updates from WorldStrides (directly or via your school).

Discoveries Programs

If the flight has been delayed and the group must spend an extra night, who pays?

One of the many benefits of traveling with WorldStrides is that we handle all the details. In the event of a flight delay or cancelled flight, our Tour Central team kicks in to action. Tour Central, in conjunction with our Operations Team, will coordinate all new flight arrangements and secure hotel accommodations for your group. We'll even coordinate additional meals when necessary, and the hotel and meals expenses are covered by WorldStrides, which means no additional expenses for the trip participants.

OnStage Programs

What if travel to our destination becomes impossible or unsafe?

For large-scale disruptions such as natural disasters, flight delays, or more serious world events, our team is equipped with extensive contingency plans and decades of experience in evaluating risks, and sometimes rerouting and evacuating groups. Safety is our first priority, but rest assured we are also committed to providing you as much of the experience you are expecting as possible. As a result of our experience and global reach, more of our programs are able to continue with alternative arrangements than single-market operators who lack this breadth. In the event of a serious situation such as a natural disaster, families will get regular updates from WorldStrides (directly or via your school).

If the flight has been delayed and the group must spend an extra night, who pays?

One of the many benefits of traveling with WorldStrides on an international performing program is that we handle all the details. In the event of a flight delay or cancelled flight, our Tour Central team kicks in to action. Tour Central, in conjunction with our Operations Team, will coordinate all new flight arrangements and secure hotel accommodations for your group. We'll even coordinate additional meals when necessary, and the hotel and meals expenses are covered by WorldStrides, which means no additional expenses for the trip participants.

Perspectives Programs

What if travel to our destination becomes impossible or unsafe?

For large-scale disruptions such as natural disasters, flight delays, or more serious world events, our team is equipped with extensive contingency plans and decades of experience in evaluating risks, and sometimes rerouting and evacuating groups. Safety is our first priority, but rest assured we are also committed to providing you as much of the experience you are expecting as possible. As a result of our experience and global reach, more of our programs are able to continue with alternative arrangements than single-market operators who lack this breadth. In the event of a serious situation such as a natural disaster, families will get regular updates from WorldStrides (directly or via your school).

If the flight has been delayed and the group must spend an extra night, who pays?

One of the many benefits of traveling with WorldStrides is that we handle all the details. In the event of a flight delay or cancelled flight, our Tour Central team kicks in to action. Tour Central, in conjunction with our Operations Team, will coordinate all new flight arrangements and secure hotel accommodations for your group. We'll even coordinate additional meals when necessary, and the hotel and meals expenses are covered by WorldStrides, which means no additional expenses for the trip participants.

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