Senior Vice President of Account Management & Customer Support
Jeff knows that a great customer experience starts with an inspired team. In his role as Senior Vice President of Account and Customer Management, Jeff works directly with our K-12 Account Management and customer support teams to continually improve our support for educators and families through oversight of our account managers, customer support managers, service trainers and fulfillment operations. As WorldStrides’ product offerings grow in breadth and diversity, Jeff’s passion for optimizing people, performance and systems will help us continue to provide the service quality and reliability that our customers expect and deserve.
Prior to WorldStrides, Jeff built a wealth of experience focused on transforming client services, supply chain operations, and information technology through his leadership of teams spanning global markets. He earned both his B.S. and M.S. degrees from Penn State’s acclaimed Supply Chain Management Program. In his most recent roles, Jeff has led transformations in client services and fulfillment across multiple education-related companies, including Oncourse Learning and National Geographic Learning.